FAQ


ORDERS:

1. HOW DO I MAKE AN ORDER? 

Register with us by clicking here.
Browse, and once you've found something you like, click on 'Add To Cart'. Your cart will show as a sidebar. You may check out by clicking on 'Check Out'. The site will lead you to the payment page.

Should you decide to continue shopping, click on 'X' on the Cart side bar and continue shopping. At any time, click on the shopping cart icon on the top right hand corner of the page, to see what you've added to cart. #pieceofcake 

2. THERE'S A PROBLEM WITH MY ORDER OR AT CHECK OUT

Email us at contact@poppylab.com or call/Whatsapp us at +6012 4688 995 and we will get back to you with a solution as soon as we can. 

3. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods:
a. All credit and debit cards, Visa or Mastercard
b. Direct bank transfer e.g. Maybank2u, CIMBClicks, RHB Now etc.
c. PayPal
d. Visa & Mastercard

iPay88 accepts all the above payment methods, while PayPal accepts payment from our PayPal account or credit/debit cards. 

 

DELIVERY:

1. WHERE DO YOU DELIVER? 

POPPYLAB delivers to all locations within Malaysia, and Internationally.
  

2. HOW MUCH DOES DELIVERY COST?

Delivery is free within Malaysia! For International deliveries, you may refer to the table below. If you do not see your country listed below, please contact us and we will make special arrangements for you. 

Country Registered Mail (RM) Express Mail (RM)
Australia 60 130
Brunei 40 70
Indonesia 50 70
Philippines 55 80
Singapore 40 60
United Kingdom 90 160
United States 100 180


3. WHAT KIND OF DELIVERY METHODS ARE THERE AND HOW LONG DO THEY TAKE?

All Malaysian deliveries are made using Pos Ekspres or Pos Laju, unless stated otherwise. Deliveries within Malaysia are made on the next working day after an order is completed. It should arrive at your door between 3 - 5 working days. 

For International orders, Registered Air Mail will take approximately 2 to 3 weeks to arrive, while an Express Mail Service will take 3 to 7 business days.  


4. HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

You will be sent an email with a unique tracking number as soon as your order has been shipped. So be sure to give us your email address, and to check your email for updates ;)

 

RETURNS:

1. WHAT IS YOUR RETURNS POLICY?

We do not offer refund services, unless faulty. 
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If the item you received is damaged, please write to us as soon as possible. 

We will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and the refund amount will be credited to your account within 5 working days. The method of refund will be treated on a case by case basis, discussed with you prior to crediting your account. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Customers are required to bear the shipping costs for returns of faulty goods. 
You are responsible for all goods sent until they arrive at POPPYLAB. 

 

TEMPORARY TATTOOS:

1. HOW DO I PUT IT ON?

The instructions come on the back of the packaging and are easy to follow. All you need is a pair of scissors, a damp cloth or sponge and lots of creativity! (You may need a friend for those hard to reach places) 

2. ARE THEY SAFE?

Unless you have a history of skin sensitivities, or allergies to adhesives, POPPYLAB skin should not cause any problems. Our temporary tattoos are made of soy-based ink.  

3. HOW DO I REMOVE TEMPORARY TATTOOS?

When it is time to remove POPPYLAB skin, just apply any oil-based product like baby oil, olive oil, coconut oil or make up remover and gently scrub off. More detailed instructions can be found on the back of the packaging.

 

CUSTOMISATION:

1. I'D LIKE CUSTOMISED TATTOOS FOR MY EVENT. IS THIS POSSIBLE?

Yes! POPPYLAB now offers customisation of tattoos for your events, not limited to any size or design! Just email us at contact@poppylab.com and we will be happy to provide a quote. 

We also offer services in customised merchandise with your brand/logo. Go wild with your imagination! Custom make keychains, water bottles, stickers, jewelry or bags with your company brand/logo. Just email us at contact@poppylab.com and we can definitely discuss further!