Shipping & Returns
1. Where do you deliver?
Poppylab delivers to all locations within Malaysia, and Internationally.
2. How much does delivery cost?
Delivery is free within Malaysia for orders RM130+ (West Malaysia) and RM150+ (East Malaysia). Below that amount, a fee of RM7 and RM12 applies for orders in West and East Malaysia respectively.
All International deliveries are fulfilled by FedEx Express, Aramex Express or TNT Express. Shipping times vary between 2 - 5 days depending on the country. You may refer to the table below for shipping cost and times:
*all prices quoted in US dollars
|SMALL Parcel||LARGE Parcel||Shipping Time (days)**|
|9||13||See notes below.|
|United Arab Emirates||26.3||35.8||3-7|
|Rest of the world||20.9||28.1||3-7|
A Small Parcel refers to parcels (inclusive of packaging) weighing less than 500 grams (an estimated 8-10 small jewelry items or less).
A Large Parcel refers to parcels (inclusive of packaging) weighing between 600 grams to 1 kilogram (an estimate of 11 small jewelry items or more).
**covid19 may affect these times
Standard Aramex shipping to Singapore takes approximately 5-10 business days, while Express shipping takes approximately 3-5 business days (from date of shipment). Express delivery charges are USD9 for small, USD13 for large respectively.
Free standard (5-10 business days) shipping to Singapore for all orders RM450 and above with Aramex.
3. What kind of delivery methods are there and how long do they take?
All Malaysian deliveries are made using SKYNET or DHL eCommerce unless stated otherwise. For Malaysian orders, orders will be fulfilled within 24 to 48 working hours after an order is completed.
You may expect your parcel to arrive at your door within 2-3 business days for delivery addresses within Peninsular Malaysia or between 4-5 business days for East Malaysian addresses**.
International orders are fulfilled via FedEx Express, Aramex Express or TNT Express. Please refer to the table above for International shipping times**. Please contact us for further assistance if you'd like to know more.
**covid19 may affect these times
4. How do I know if my order has been shipped?
You will be sent an email with a unique tracking number as soon as your order has been shipped. Be sure to fill in a valid, working email address, and to check your email for updates!
5. I did not receive my parcel.
Poppy Merchandising (Poppylab) is not liable for any products damaged or lost during shipping, however please contact us if you did not receive your order or if you think your parcel is lost. We will try our best to work with the carrier to locate your parcel or file a claim for you.
1. What is your returns policy?
We do not offer refund services, unless faulty. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If the item you received is damaged, please write to us as soon as possible. Faulty returns are valid within 7 days of receiving your items purchased.
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and the refunded amount will be credited to your account within 5 working days. The method of refund will be treated on a case by case basis, discussed with you prior to crediting your account. Please note that credit/debit card refunds may take up to 10 business days to complete, subject to processing times depending on bank. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Customers are required to bear the shipping costs for returns of faulty goods. You are responsible for all goods sent until they arrive at Poppylab.