Shipping & Returns
1. Where do you deliver?
Poppylab delivers to all locations within Malaysia, and Internationally.
2. How much does delivery cost?
Delivery is free within Malaysia!
For International deliveries, you may refer to the table below. If you do not see your country listed below, please contact us and we will make special arrangements for you.
|Peninsular and East Malaysia||FREE||FREE||FREE|
|Asian Countries Zone 1||RM20/
|Australia and Other Pacific Islands||RM50/
|Papua New Guinea|
|Wallis and Futuna|
|Europe, North America, South America and Select Asian Countries||RM50/
|All Countries in Europe|
|All Regions in North America|
|All Countries in South America|
|United Arab Emirates|
Small Items refer to items purchased (inclusive of packaging) weighing less than 1 kilogram (approximately 2.2 pounds).
Large Items refer to items purchased (inclusive of packaging) weighing between 1 kilogram and 2 kilograms (approximately 2.2 pounds to 4.4 pounds).
X-Large Items refer to items purchased (inclusive of packaging) weighing more than 2 kilograms (approximately 4.5 pounds or more).
3. What kind of delivery methods are there and how long do they take?
All Malaysian deliveries are made using SKYNET delivery services, unless stated otherwise. Deliveries within Malaysia are made on the next working day after an order is complete or earlier. It should arrive at your door the following day (within Peninsular Malaysia) or between 3 working days for East Malaysian addresses.
Deliveries of International orders are made using Flexipack International by Pos Malaysia. Flexipack International takes within 3 working days to two weeks for delivery, depending on location. Please contact us for further assistance.
4. How do I know if my order has been shipped?
You will be sent an email with a unique tracking number as soon as your order has been shipped. Be sure to fill in a valid, working email address, and to check your email for updates!
1. What is your returns policy?
We do not offer refund services, unless faulty. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If the item you received is damaged, please write to us as soon as possible. Faulty returns are valid within 7 days of receiving your items purchased.
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and the refunded amount will be credited to your account within 5 working days. The method of refund will be treated on a case by case basis, discussed with you prior to crediting your account. Please note that credit/debit card refunds may take up to 10 business days to complete, subject to processing times depending on bank. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Customers are required to bear the shipping costs for returns of faulty goods. You are responsible for all goods sent until they arrive at Poppylab.