Shipping & Returns


SHIPPING

Shipping is free within Malaysia! #win
Delivery is made via Pos Laju or Pos Ekspress, unless stated otherwise. 
Deliveries within Malaysia are made on the next working day after an order is completed. It should arrive at your door between 3 - 5 working days. 

For international orders, please refer to the table below. If your country is not listed, please write to us and we will be more than happy to make special arrangements for you. Registered Air Mail will take approximately 2 to 3 weeks to arrive, while an Express Mail Service will take 3 to 7 business days.  

Country Registered Mail (RM) Express Mail (RM)
Australia 60 130
Brunei 40 70
Indonesia 50 70
Philippines 55 80
Singapore 40 60
United Kingdom 90 160
United States 100 180

 

RETURNS

We do not offer refund services, unless faulty. 
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If the item you received is damaged, please write to us as soon as possible. 

We will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and the refund amount will be credited to your account within 5 working days. The method of refund will be treated on a case by case basis, discussed with you prior to crediting your account. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Customers are required to bear the shipping costs for returns of faulty goods. 
You are responsible for all goods sent until they arrive at POPPYLAB.